Information Technology Intern
Overview During my internship with ICT Authority in Machakos, I supported day-to-day IT operations and the Digital Literacy Program. The role strengthened my practical experience in network access management, end-user support, hardware and software maintenance, and technical troubleshooting. Key Responsibilities and Achievements Managed and monitored internet access using Agile Controller, including creating user accounts, resetting passwords, and revoking access. Diagnosed and resolved system and network issues across hardware and software environments....