Overview

During my internship with ICT Authority in Machakos, I supported day-to-day IT operations and the Digital Literacy Program. The role strengthened my practical experience in network access management, end-user support, hardware and software maintenance, and technical troubleshooting.

Key Responsibilities and Achievements

  • Managed and monitored internet access using Agile Controller, including creating user accounts, resetting passwords, and revoking access.
  • Diagnosed and resolved system and network issues across hardware and software environments.
  • Configured, deployed, and maintained end-user equipment and accessories to ensure reliable operation.
  • Installed and upgraded computer hardware and software to meet organizational requirements.
  • Performed data entry for beneficiary schools participating in the Digital Literacy Program.
  • Configured and troubleshot Voice over Internet Protocol (VoIP) phones to support reliable communication.

The internship also strengthened my communication, teamwork, and problem-solving skills in a public-sector IT environment.